Split Your Rent Payment With FLEX

Flex gives you the flexibility to pay rent on a schedule  that works better for your monthly budget. 

Flex can help you: 

1. Pay rent on time. 

By splitting your rent into two payments,  you pay on time on your schedule.  

2. Improve cash flow. 

Flex allows you to pay over the month,  better aligning your rent and finances. 

3. Build your credit history. 

Every payment establishes your payment  history, helping you build your future. 

Join hundreds of  

thousands of renters  across the country  finding more financial  flexibility with Flex. 

Sign up 

for Flex by  

scanning 

the QR code 

or visit getflex.com to learn more

FAQ 

Your questions,  our answers. 

How late can a resident sign up for Flex & still have their rent covered? 

Residents who are approved by 5:00 pm ET on the 3rd of the month will be eligible for Flex rent payment for that  month. If a resident signs up after the 3rd, they will be enrolled for the following month.  

For example, if a resident signs up by 5pm ET on June 3rd, they will be eligible to pay June rent via Flex. If they sign up  on June 4th, they will be able to start paying rent through Flex in July. 

When does Flex make rent payments for residents? 

Flex covers the rent for residents between the last day of the prior month through the first 5 days of the month. For  certain special circumstances, Flex will pay on the 4th and 5th. 

How much does Flex charge the resident? 

Flex charges a flat monthly membership fee. The Blue Ridge Bank Flex Credit Line has 0% APR, no interest charge, no  late fees, or penalty fees. 

Flex offers various pricing options, based on the partners needs for their specific residents. Reach out to your Flex  contact for your portfolio’s pricing. 

What are the resident qualifications to use Flex? 

To be eligible, residents must:  

• Have no outstanding rent balance. 
• Have a minimum credit score. 
• Have a valid debit card that has a history of deposits (no pre-paid cards). 
• Be a current resident at a property that uses an active resident portal for rent payments.  
• Must have funds in their account to cover the first installment payment before the 5th of the month. 

Does Flex affect a resident’s credit score? 

During the application process, Flex runs a soft credit check on the resident which does not affect their credit score.  As residents use Flex over time, their on-time payments may help build credit history.

What happens if a resident doesn’t pay Flex back? 

Flex takes charge of all customer repayment issues internally, including write-offs. For late repayments, Flex works  with residents to develop payment plans to help them get back on track. 

While Flex does not continue to offer  its services to users who have a past due balance when rent is due, users that repay their balance may be eligible  to re-enroll. Residents whose repayment is past due more than 60 days will be reported as delinquent to the  credit bureau.  

Flex processes all customer repayments and write-offs internally, never coming back to the property for  repayment. However, residents can be put on payment plans to help them get back on track. Once the resident  has zeroed out their balance, they will be eligible to reactivate with Flex. 

Is there any reason rent would not be paid after a resident is approved?

There are a few reasons why rent may not be covered for residents that are approved. 

• Rent will not be paid for residents with insufficient funds to pay the initial payment. In order to process  the payment, Flex requires residents to pay an initial payment of 50% of the rent balance.
• The resident has an existing balance with Flex past due from previous months. 
• ACH is disabled on their account by the property and was not enabled by the 5th of the month.

How do residents contact Flex with questions? 

Residents can contact customer support directly within the app or by sending an email to help@getflex.com. 

What does a resident need to do if they no longer want to use Flex? 

Residents can easily cancel their account in the Flex app. They can also reach out to our support team by  emailing help@getflex.com. If they would like to reactivate their account at any point in the future, they can  contact our support team. 

Lucky Communities partnered with Flex, a simple app that pays resident's rent on the due date - first day of the month and let the residents pay it back over the rest of the month.

To sign up and get more information, visit GetFlex.com

Resident qualifications to use Flex:

• Have no outstanding rent balance
• Have a minimum credit score
• Have a valid debit card that has a history of deposits (No pre-paid)
• Be a current resident at a property that uses an active resident portal for rent payments
• Must have funds in their account to cover the first installment payment before the 5th of the month

How to set up Flex account:

1. Download the Flex app or go to onboarding.getflex.com

2. Enter your mobile number and the 4 digit code texted to you

3. Enter your first name, last name, and email

4. Type in your address and search for your property (mobile home park)

5. Enter the username and password you use for your resident portal

6. Enter the estimated monthly cost of rent and utilities

7. Link your primary bank account

8. Confirm your date of birth and SSN (this is only a soft credit check)

9. Confirm your Flex payment schedule and details

Sign up for Flex by scanning the QR code 

or visit getflex.com to learn more 

 

Why It's Important To Sign A Lease Agreement?

 

As a tenant in a mobile home community, signing a lease agreement is not just a procedural step—it’s a critical measure to safeguard your rights, define your responsibilities, and ensure a harmonious living environment. Understanding and signing this document can profoundly impact your living experience and legal standing. 

Here’s why signing your lease agreement is essential.

1. Legal Protection and Clarity

Lease Agreements Define Legal Rights and Obligations

A lease agreement serves as a binding contract between you and the park management. It outlines the terms of your tenancy, providing a clear understanding of both parties' responsibilities. This document can prevent misunderstandings and disputes as it provide information on the:

Rent Amount and Payment Due Dates: Clearly stated rent obligations ensure that you are fully aware of your financial responsibilities, including any late fees or penalties.

Maintenance Responsibilities: The lease will specify which maintenance tasks are the landlord’s responsibility and which fall to the tenant, minimizing disputes over upkeep.

Duration of Tenancy: Understanding the length of your lease and the terms for renewal or termination helps you plan your future effectively.

2. Security of Tenure

A Lease Provides Stability and Predictability

Having a lease in place grants you security of tenure, meaning you have the right to live in your mobile home for the duration of the lease as long as you adhere to its terms. This stability is crucial for:

Long-Term Planning: Knowing you have a guaranteed place to live allows you to plan for the future without the stress of unexpected eviction.

Financial Stability: Predictable rent and clear terms help you manage your budget more effectively.

3. Dispute Resolution

A Lease Agreement Establishes Ground Rules for Resolving Conflicts

A lease agreement provides a framework for resolving such issues through:

Detailed Policies: Clear guidelines on what constitutes a breach of the agreement can help resolve issues amicably.

Legal Recourse: Should a dispute escalate, a signed lease serves as legal evidence that can be used in court to protect your interests.

4. Community Standards and Expectations

Lease Agreement Reflects the Community’s Rules and Culture

Mobile home communities have unique rules to maintain a pleasant living environment. Your lease:

Outline Community Standards: From noise regulations to pet policies, the lease ensures that all tenants adhere to the same standards, promoting harmony within the community.

Promote Fairness: By setting consistent rules, the lease helps ensure that all tenants are treated equally and fairly.

5. Personal and Property Safety

A Lease Agreement Helps Protect Your Home and Well-Being

The lease include clauses that safeguard your personal and property safety by:

Stipulating Security Measures: Requirements for securing your mobile home or adhering to safety protocols is outlined.

Clarifying Responsibilities: The lease specify what you must do to keep your property in compliance with safety regulations, reducing the risk of damage or liability.

As per management's policy and legal obligations, all tenants are required to sign a month-to-month lease agreement with Lucky Communities.

We understand that some individuals may not have certain documentation, including papers typically required for leasing agreements. However, it is crucial to clarify that under current federal law, management of residential properties is governed by local and state regulations, and not immigration status.

Therefore, regardless of documentation status, all tenants are required to sign the month-to-month lease agreement. This agreement outlines the terms and conditions of your tenancy, including rental responsibilities and property guidelines.

Please note that failure to comply with this requirement may result in further actions being taken by management, up to and including eviction proceedings. 

Our goal is to ensure a fair and consistent approach to managing our community, in accordance with legal requirements and best practices. 

Signing a lease agreement is more than a formality; it’s a critical step to secure your rights, responsibilities, and peace of mind as a tenant in a mobile home community. 

By carefully reviewing and signing your lease, you ensure that you are legally protected, aware of community standards, and prepared for a stable and enjoyable living experience. 

If you have any questions or concerns about your lease, don’t hesitate to reach out to us. We are here to assist you and address any issues you may have. 

Understanding your lease is fundamental to a positive tenancy and helps foster a respectful, secure, and supportive community environment.

Thank you for your attention to this matter. We appreciate your cooperation in maintaining a harmonious and compliant community.