Waterscope Resident User Guide

 

Before we go to Waterscope, for your reference, check here for the water and sewer rates in the City of Lake Charles:

Water Rates

Sewer Rates

The Consumer Web Portal and Mobile App provide a variety of methods for end-consumer data access. These tools are designed to educate and empower end-consumers on their consumption patterns.

With Watercope, you can view your monthly consumption, and check for leaks. Check below to find out how.

STEP 1

Go to Dashboard

You receive an email from Waterscope with their username and password to log into the system. 

Here's the link to log in:   https://waterscope.us/Home/Main

Enter your email address and password.

Click the Forgot Password option if you'd like to reset your password.

Getting Through The Waterscope Terms and Conditions 

Swipe to see the scroll bar and scroll down:

 

If you can't find the email from Waterscope, simply enter the email address you gave to us and click the Forgot Password and you'll receive an email to reset the password and access your account.

You can call our office at 504-445-650 or send us a text message at 504-226-5884 for any questions.

STEP 2

Click on CONSUMPTION HISTORY

STEP 3

Click on Time Interval

STEP 4

Click on 1 WEEK or 1 MONTH

STEP 5

Click on Total Consumption to see your usage for the last month

You can use this drop down menu to select 1 day, 1 week, 1 month or a custom timeframe

STEP 6

Click on USAGE OVERVIEW

This will allow you to see if you have any leaks occurring.

STEP 7

Highlight the daily Blue data for Domestic Use

Domestic use is considered dishwashers, sinks, showers, washing machines etc.

STEP 8

Highlight the daily Red data for daily Leak Amount in gallons

The meter determines a leak when water is moving through the meter for 24 continuous hours, without a stop in consumption.

STEP 9

Click on Leak Rate...

This will alert the end user of the gallons per minute lost to leaks

.01GPM = 14.4 gallons per day

.1 GPM = 144 gallons per day

.25 GPM = 360 gallons per day

STEP 10

Click on Actual Usage For One Week...

This will show how much water was lost to leaks, vs consumed by resident.

STEP 11

Click on NOTIFICATIONS

STEP 12

Select "Email"

STEP 13

Click on Verify

STEP 14

Select "Text"

STEP 15

Click on Validate OTP 

This will be a code WaterScope sends your phone to verify the number.

STEP 16

Click on Consumption Per Day

STEP 17

Type "100"

You will receive an alert if your meter measures more than this amount.

Average person uses 50-75 gallons per day.

STEP 18

Type "30" 

You will receive an alert if your meter temperature goes below this amount, indicating possible heat tape failure.

STEP 19

Check the box to receive Temperature Alerts 

STEP 20

Check the box to receive Consumption Alerts

STEP 21

Click Save 

Waterscope Mobile App

Waterscope App is a great solution for monitoring your water usage, this is an alternative for the online version. It has intuitive dashboard, and powerful analytics tools, you'll be able to stay on top of your water consumption and identify areas where you can make changes to save money.

You can download in Google Play or Apple App Store.